MTALKS Omnichannel: Integrated Service for Modern Companies

MTALKS Omnichannel connects your company to the main communication channels: Official WhatsApp, Instagram Direct, Telegram and Web Chat in a single efficient, practical and intelligent system.

Main features:

Official WhatsApp API: Simultaneous service with multiple agents and centralized management.

Instagram Direct and Telegram: Quick and organized responses directly from the platform.

Integrated Web Chat: Chat with your website visitors in real time.

Smart Service Queue: Automatic distribution of conversations to your team.

Complete Conversation History: Track the entire customer journey in one place.

Reports and Indicators: Monitor attendant performance and customer satisfaction.

Benefits for your company:

Agile and quality service.

Centralization of the main channels on a single platform.

Increased productivity and team organization.

Better experience for the end customer.

Sustainable growth of your service.

Who is MTALKS Omnichannel for?

Companies that want to professionalize digital service.

Businesses that value agility, control and multichannel integration.

Public and private organizations that seek excellence in customer relationships.

? With MTALKS Omnichannel, your company truly connects with your customers!