The JIPS Complaint System (Department of Integrity and Standards Compliance) is a system developed to facilitate public reporting related to integrity issues involving Royal Malaysian Police (PDRM) personnel. It is a transparent, efficient and user-friendly platform for citizens to file complaints about misconduct, abuse of power, corruption and violation of ethical standards by police personnel or officers. This system supports the vision of the Department of Integrity and Compliance Standards (JIPS) in improving police accountability, professionalism and public trust. The main objectives and benefits of implementing this application are to:

Enhancing Easily Accessible Complaint Channels
Enhancing easily accessible complaint channels within the police force ensures that members of the public and members can easily report misconduct or issues, thus fostering greater accountability and trust in the system.

Increase Transparency and Accountability
To provide an accessible channel for people to report integrity issues without fear or prejudice.

Encouraging Public Involvement & Improving Public Confidence
Encouraging community involvement in improving PDRM integrity through safe and systematic submission of complaints. By providing a direct and secure complaint channel, it strengthens public confidence in the integrity enforcement mechanism in PDRM.

Enhancing Internal Investigations and Monitoring
Enables JIPS to effectively manage, monitor and investigate complaints, as well as identify hotspots of misconduct and repeat offenders to improve corrective measures.

The JIPS Complaint System complies with good governance principles, data protection laws, and PDRM internal regulations. It serves as an important tool in RMP's ongoing commitment to integrity. This system allows the public to play an active role in holding law enforcement personnel accountable, while empowering JIPS to carry out its oversight functions with greater accuracy and transparency.