GUAPO - Unified and Optimized In-Person Service Management System

GUAPO is the official solution of the Federal University of Pampa for managing technical support requests and institutional support. Developed to meet the needs of the academic community, the system offers a modern and efficient platform for requesting and tracking IT services.

Main Features:

• Secure Institutional Login: Access via Google Authentication using @unipampa.edu.br credentials
• Hierarchical Ticketing System: Organization by support levels (N1, N2, N3) with specialized workflows
• Intuitive Ticket Creation: Simplified forms with essential fields and multimedia attachments
• Real-Time Monitoring: Detailed status, update history, and push notifications
• Attachment Management: Support for photos, videos, and documents for better diagnosis
• Advanced Filters: Search by status, priority, technical level, and keywords

Target Audience:

• Users: Unipampa students, professors, and staff
• Technicians: IT team and institutional technical support
• Administrators: System and infrastructure managers

Benefits:

• Reduced Response Times: Optimized workflows and intelligent prioritization
• Total Transparency: Complete monitoring of the ticket lifecycle
• Efficient Communication: Direct channel between users and technical team
• Demand Management: Centralized control of all requests
• Reports and Metrics: Data for continuous service improvement

User Experience:

Modern and responsive interface, following best UX/UI design practices, with intuitive navigation and accessibility. Available for mobile and desktop devices, ensuring a consistent experience across all platforms.

Security and Compliance:

Fully aligned with the LGPD (Brazilian General Data Protection Law) and Unipampa's information security policies. Two-factor authentication, data encryption, and profile-based access control.

GUAPO represents Unipampa's commitment to excellence in service and modernization of technological services, providing the academic community with a professional tool for managing technical demands.