IMS Back Office App is a versatile and user-friendly application designed to enhance the productivity of technicians by facilitating the seamless capture, updating, and closure of cases. With this app, technicians can efficiently manage their workload, resulting in increased efficiency and productivity. Additionally, the app provides supervisors and clerks with essential tools to oversee and manage case progress. The app's intuitive interface and powerful features make it an essential tool for COE Technicians.