AI ChatBot GCHAT from WaveNet improves customer support through an innovative application. This add-on to the AI ​​ChatBot is designed to ensure smooth communication with customers on a website or in an e-shop.

This application represents a hybrid solution that enables efficient switching from automatic AI response to communication with a live agent. The moment the user requests live support, the AI ​​intelligently interrupts the chat and immediately switches to a personal conversation with a live agent.