eBiała provides simple, two-way communication between residents and local authorities and relevant services.

If you are a resident, you can use eBiała to:

- report various problems, such as breakdowns, potholes, poor traffic management, and other issues,
- monitor their handling by the relevant authorities,
- receive immediate information about important issues and events in your area.

eBiała allows local authorities and other services to:

- receive information from residents about various problems,
- monitor the process of handling them by the relevant services,
- inform residents about their resolution,
- provide residents with important information, such as planned renovations, important cultural events, etc.

eBiała can become an important element in building a civil society by local governments and other institutions by engaging residents in caring for their place of residence – their immediate neighborhood, town, or municipality. Better communication with residents translates into higher levels of satisfaction, and a well-maintained neighborhood serves as a showcase for its residents and authorities. This also means greater safety and lower repair costs for damage reported early enough.

eBiała can be tailored to local needs. The categories of notifications and messages, as well as their handling, are determined solely by needs. Local messages can also be sent via text message or newsletter.