Application that complements the Participated Territory platform, allowing employees to place submitted occurrences in their hands.

Through the incident management platform, the municipality can streamline the processes for handling incidents submitted by citizens, significantly shortening response times and bringing people closer to the institutions.

The tool considerably improves the efficiency of the resolution process, shortening response times by automating the processing of information and forwarding it to those responsible.

1. Categorization and organization of occurrences
2. Monitoring the evolution of each occurrence
3. Definition of responsible employees
4. Scheduling and reporting of interventions