This innovative modern system of managing complaints regarding repairing of railway quarters will be of great benefit to residents of South Eastern Railway Colony at Adra. Now the residents will be able to lodge complaints 24x7 through internet and track its status as well. They can register through P.F No with mobile number validation. They can upload photos of the defects and also can upload video. The probable date of repair, name of the artisan and report regarding completion of work will be intimated to the complainant through SMS.