Application for managing customer service (SAC) of Herbecon System S.L.

Herbecon SAC is a platform that optimizes online customer service, centralizing information from multiple channels, saving costs and response times and increasing productivity of the company.

It is a complete system of incidents that helps capture, manage and quickly resolve customer requests and support, offering personalized service to each client in resolving incidents where you know who attended and as solved.

Digitizes all applications received through an incident and tracks each application providing relevant customer information thereby reducing response time. You also get expedite activity and increase computer performance support.
It helps organize, with the allocation and reallocation of incidents, priority management, workload and availability of resources.

Locate the work reports, budgets made, and delivery notes or invoices for a particular customer on a given date, plus or scanned documents sent by the client.

Collaborates with private comments that only you and your team can see.