RcG.Assist
RcG.Assist All.In.One utility has many build-in features that enable rapid development and customization of process management solutions:

Form Designer for creating Web forms quicky and easily, without programming
Data Field Builder
Workflow Management Tool; automatic routing of service request according to predefined parameters and priorities.
Communications engine (e-mail integration, notify, SMS)
Tool for creating virtual organizational units
Menu Editor
Advanced Datagrid (selecting, sorting, filtering, pivot tables, exporting to Microsoft Excel and Open office)
Microsoft Active Directory Synchronization Agent
Data Dictionary Tool (multilingual translation) when it comes to pre-set values.