Piper is a Social Media management tool that utilizes machine learning and industry specific algorithms to ease the burden of understanding and dealing with incoming messages.

Piper converts your customers thoughts into three measurable data sets:

Emotion Sentiment Keywords

You are able to create Pipes that handle incoming messages based on the above metrics, as well as by source and person or people in your organization who should handle such messages.

These messages will then be automatically redirected to the predefined parties, while you view the real-time dashboard of ongoing communications, and generate reports on an ad-hoc or fixed basis.

Social management made easy