With Espresso, VIP users can open support tickets with just one click in the main ITSM tools, which saves time and simplifies the process.
Users can know how soon they will be supported by a technician, which provides transparency and clear expectations regarding support.
Espresso connects to the main ITSM tools on the market, such as Service Now, JSM, GLPI and Service Aide, which facilitates integration and use for companies that use these tools.