The "We.Code: Service Desk" software product is intended for internal and external service management.
"We.Code: Service Desk" is an easy-to-use ITSM class tool that allows you to plan and distribute work requests, manage
load on performers, monitor compliance with SLA levels
categories of services, thereby improving the quality of these services.
With the product you can:
- Combine disparate communication channels.
- Organize a corporate service center.
- Improve the quality of IT services.
Functionality of the mobile app:
The We.Code: Service Desk app for Android provides your technical
professionals and end users instant access to essentials
support capabilities directly from their mobile devices. yours
employees can work with tasks, create and manage requests, monitor the status of execution from anywhere.
Functional capabilities of the back office:
- Maintaining a complete service object profile and interaction history.
- Management of types of services and connection of subcontractors.
- The operator's single desktop.
- Appeals management:
* Automation of the business process from the receipt of the request to
closing.
* Registration of the request, determination of priority and route,
providing a solution and receiving feedback.
* Forming a task-order for executors (both internal and
external contracting organizations).
* Sending letters about the need to complete the task.
- Integration with IP telephony:
* The possibility of integration with the IP telephony service for fixing calls,
appeals and monitoring of the work of the IT service.