The MDNIY IT Help Desk app is a dedicated platform designed to simplify and centralise IT support for authorised MDNIY staff.

This easy-to-use mobile and web-based tool enables users to report technical issues, track ticket status, and manage support requests — all from a single, streamlined dashboard.

🔧 Key Features:

Submit IT Support Tickets: Quickly raise support requests with clear descriptions of your technical issues.

Attach Photos: Capture and upload images directly from your device to provide better context.

Real-Time Ticket Tracking: Stay updated with live status changes and progress notifications for each ticket.

Ticket History & Follow-Up: Access and review your previously submitted tickets for reference or updates.

Department-Wise Support: Route tickets to the right team by selecting your department during submission.