TelOne VoIP (Voice over Internet Protocol) is one of the flagship digital communication services offered by TelOne, Zimbabwe’s national fixed-line telecommunications provider, as part of its transition from traditional telephony to modern, internet-driven solutions. Unlike the old copper-wire based Public Switched Telephone Network (PSTN), VoIP technology allows voice calls to be transmitted using internet protocol over broadband connections such as ADSL, fiber, or wireless networks. This means that instead of being restricted to a fixed landline with limited mobility, customers can enjoy flexible, cost-effective, and high-quality voice services through a variety of platforms including IP phones, softphone applications on mobile devices or laptops, and even traditional handsets connected via VoIP-enabled adapters.

One of the primary advantages of TelOne VoIP is affordability. Traditional landline calling rates, especially for international and regional destinations, have historically been expensive due to reliance on legacy infrastructure and complex interconnection agreements. With VoIP, TelOne leverages internet-based routing, which dramatically reduces the cost of long-distance communication. This makes it particularly attractive to both individual and business customers who need to maintain regular contact with family, partners, or clients abroad. Furthermore, TelOne often bundles VoIP packages with its broadband internet plans, allowing households and offices to consolidate communication costs under a single, predictable monthly bill.

Another critical benefit of TelOne VoIP lies in its scalability and advanced features. Businesses can deploy VoIP lines that support services such as voicemail-to-email, call forwarding, auto attendants, conference calling, and detailed call records without needing expensive on-premises telephone exchanges. Small and medium enterprises can adopt the service without investing in heavy infrastructure, while larger organizations can scale up to multiple lines and integrate VoIP with their customer service systems or call centers. For residential users, TelOne VoIP brings flexibility by allowing them to make and receive calls on multiple devices, ensuring that communication is not tied to a single fixed handset.

Quality and reliability are also central to TelOne’s VoIP offering. While VoIP services generally depend on the strength of the internet connection, TelOne has made deliberate investments in upgrading its broadband backbone and fiber-optic infrastructure across Zimbabwe. This ensures that VoIP customers, particularly those using fiber-to-the-home or business connections, experience clear voice quality with minimal latency or dropped calls. Additionally, the service is backed by TelOne’s national network presence, customer support centers, and technical assistance, which gives users confidence in continuity and support in case of issues.

TelOne VoIP is also a step towards digital inclusion. In many urban and peri-urban areas, traditional landline infrastructure has become outdated or vandalized, leaving households and businesses without reliable fixed telephony. VoIP bypasses the need for copper cabling by relying purely on internet connectivity, allowing customers to regain access to fixed-number communication through a modern and sustainable platform. TelOne issues VoIP numbers that can be used just like traditional landline numbers, meaning customers retain a sense of permanence and professionalism, especially for businesses that rely on being reachable via a stable and recognizable contact number.