• Executive Summary
Smart Health is looking to digitize the process and workflow, to overcome and delays and bottlenecks, and finally extract useful insights.
• Stakeholders
• SmartHealth admin (backend)
• SmartHealth agent (backend)
• HCPs (HCP APP - version)

• Business Objectives
• To automate SmartHealth Services processes as much as possible
• Data quality Analysis for KPIs
• User friendly interface and amazingly simple for all parties
• Provide the HCP with the access to view their patients’ data (e.g., test results)
• Create a channel of communication with HCPs
• Satisfaction for Doctors and patients

• Security/ Technical Requirements
• The application will not provide any medical advice, diagnosis, or treatment.
• The application shall be operated by SmartHealth and SmartHealth holds complete liability over the platform.
• SmartHealth shall be fully responsible for any technical issue during contractual period and shall provide 24/7 maintenance and technical support.
• Application will be in both English and Arabic versions.
• All relevant SOPs of SmartHealth (client record retention, user access control, business continuity, back up, , data recovery, AE reporting, etc.) will be applied.