Helpdesk Management System is important for facilities management because it helps in organizing the entire work flow of a facilities and property with priority service request on daily basis. With help desk management, significant time can be saved as it allows other critical issues to be addressed based on the priority. Service requests and queries, calls received by support centres, SMS alerts, and email notifications can all be integrated into one organized system. It also makes information very user friendly and easy to assess by employees through online (or) by mobile.
Benefits and Features
• All events can be monitored and saved all on one platform
• Initiates and follows up work orders
• Manage and record all phone calls and emails received
• Information about all problems can be accessed and reported
• Reports can be easily prepared and sent periodically with the flexibility of choosing the frequency at which they are sent and also the ability to program the timing of the sending.
• All activities done in the past can be retrieved with accuracy whenever they are needed no matter how far back they were done