HF Remote Service

Developer: RE'FLEKT GmbH

App Size: 163.79 MB

Release Date: 2019-02-27

Price: Free

Price

Free

Screenshots for App

iPhone

iPad

More Screenshots for iPad

HF Remote Service allows companies to provide their customers with a remote support to significantly improve maintenance, repair and support processes as well as reducing onsite and travel costs for experts.

ONE BUTTON SOLUTION
With one touch, HF Remote Service immediately connects technicians to the right support expert on smartphones, tablets or smart glasses.

INDIVIDUAL & GROUP CHAT
Individual and group chat for text communications with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

ONLINE/OFFLINE ANNOTATIONS
Technicians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.

Please get in touch with our HF Remote Service support team to set up your accounts and get started:
[email protected].

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HF Remote Service 1.9.1 Update

2020-12-12 Version History

Delete Users * For easier user management admins can delete users in the Admin Portal. Delete Shared Files * To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident. Archive Incidents * For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore. Minor Bug Fixes * Screen sharing works reliably when using a VPN network * Pictures taken and shared on iOS are not rotated by 90° anymore

~RE'FLEKT GmbH