- Who is the target audience?
• Deaf and hard of hearing general public users
- How do users obtain an account?
• users obtain accounts as a value add through their telephone company as per recent CRTC regulations in Canada. These accounts are provided free of charge to the users, and the service differs in terms of configuration between telephone companies, with the service being provided an executed on by viiz Communications

- Is this app meant for internal distribution in your own company, in the company of one target client, or in multiple target clients’ companies?
• this app is meant for distribution to the general public

- In which countries will this app primarily be distributed?
• Canada only
- If this app is meant for internal distribution, will the app be accessible by both internal and external partners? Or will it be exclusive to in-house employees?
• Public use
- The call handling is different between users of this app and other apps that look similar in our account. These different call handlings are build into the app as customizations that are client specific, in addition to the obvious differences in branding and naming.