MyCounty App provides an all-in-one experience for users (county citizens and businesses) when it comes to consumption of county services across all 47 Kenyan counties.

1. Standardized Experience: Through MyCounty app channel as a single point of entry, users will have access to their resident county features such as paying for county services including but not limited to parking, single business permits, land rates and market cess fees among others.
2. Universal Payment of Services: Users shall be able to pay for different county services universally with their mode of preference starting with Mobile Money (M-PESA, Airtel Money, T-Kash), Visa and Mastercard among others. This gives users the power and choice when it comes to making payments for services offered.
3. Access to Non-Revenue Services: The users will also have access to non-revenue services such as how to reach County emergency services including fire, police and ambulance, frequently asked questions, latest news, and the respective Governors messages.
4. Users Engage Governors: In addition, users will also be able to engage their respective counties through “Sema na Governor” feature which simply means speak to the governors and gives a chatbot feature where users can engage their county leadership on various matters.
5. Users Dashboard for County Services: Users shall have a user dashboard that allows them to have a single view of all their county services. This dashboard will consolidate data across the various counties that the user consumers services and show this in a single dashboard view.
6. Integrations with Backend: The app is integrated to the existing respective County government Backoffice Revenue Management System (RMS) Providers that host all the business logic for processing the user requests. My County therefore will have integrations to the various back-office/backend RMS systems, all connecting to through Safaricom’s Middleway called Government Digital Experience Layer.