Digital Desk (formally ADiTaaS) is intuitive enterprise service management for the performance of the digital enterprise, on-premises or in the cloud. It provides end-to-end visibility of all services delivered by different business units, while automating processes on the powerful Digital Desk platform. Digital Desk is easy to configure and allows you to activate quickly, while scaling to your business needs. With a simple and consistent approach, you increase efficiency, lower costs, and devote more time to innovating and delivering the modern, consumer like, self-service experience your employees expect.

Digital Desk provides scalable workflows to manage and deliver IT related services to your users all through a single application. This ITSM solution can help your agent’s productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology.

The Digital Desk Platform also provides users access to ITSM via mobile or web-portal interfaces.