When you give feedback, please don't share any personal information. This includes passwords, full account or card numbers, contact details or other security information. Please don’t send screenshots of your personal information in the app. Use the in-app ‘Help us improve’ menu option to send your feedback.

Thank you for your interest in the OneApp pilot. Please only continue to download if you have been specifically invited to join the pilot.

By downloading the app, you are agreeing to be part of the OneApp pilot. It’s a work in progress so not everything is available yet. You can still use the existing Santander Mobile Banking app. When it’s complete our new app will provide more features and regular enhancements. In this version you’ll be able to:
• Make payments and transfers
• Use biometrics for a streamlined log on experience
• See most of your Santander products in app
• Freeze and unfreeze cards

This app will use essential cookies to help us make the app operational. For example, cookies that save customised preferences for the user. We’ll also track non-essential cookies (e.g., cookies left by analytics tools such as Google or Adobe Analytics.)
Being a part of the pilot is completely voluntary

• You can still use the Santander Mobile Banking app during the pilot
• Although this is a pilot, it is a live app and transactions made are real
• You'll need to be a Santander personal current account holder and have a smartphone or device to take part
• Your device will need a minimum operating system of Android 8
• If you wish to stop taking part in the pilot simply delete the pilot app.
• During the pilot journey, not all accessibility features will be available at the beginning. We’ll be adding them over the coming months.
Important:

• Never share a One Time Passcode (OTP) with another person. Not even a Santander employee.
• Never download software or let anyone log on to your computer or devices remotely following or during a cold call.
• Never enter your Online Banking details after clicking on a link in an email or text message.

You'll need your existing Personal ID (PID) and Security Number. If you’ve forgotten these, you can retrieve your PID in the existing Mobile app using the chat bot (Sandi), type in ‘Forgotten Personal ID’. If you need your security number, go to Personal Online Banking: Log on or sign up (santander.co.uk) and click on forgotten details?

Interest rates within our Play Store images are for visual purposes and may not be the latest rates.

OneApp will not work on devices that have been rooted.

When you install OneApp, you may be asked to let it access information or use your device’s features. This is so some of the app’s features can run properly. Android own the names of permissions and Santander will only use them to enhance your experience when using the app. You can find a list of the app’s permissions in your phone’s Applications Manager, or by visiting Google Play and clicking ‘Installed’.

Android and Google Play are trademarks of Google Inc.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.